Privacy policy

Your Privacy Matters

This Privacy Policy sets out how Tendar collects, uses, stores, shares and protects any information that you give Tendar when you subscribe to its services. Tendar is committed to ensuring that your privacy is protected. Should we ask you to provide certain information when subscribing to our services; you can be assured that it will only be used in accordance with this Privacy Policy.

CONSENT

You accept this Privacy Policy when you sign up for access or use the products or services offered by Tendar on any platform.

Data Protection Principles

In strict compliance with key principles under the Nigerian Data Protection Act 2023, while processing your personal data, Tendar shall ensure that:

• Your data is processed lawfully and transparently.
• Data is collected for specified, explicit, and legitimate purposes.
• Only necessary data is collected and processed.
• We ensure your data is accurate and up to date.
• Data is retained only for as long as required by law or for the intended purpose.
• Security measures are implemented to protect data.
• We are responsible for complying with data protection obligations.

Legal Basis for Processing:

Tendar processes your personal data only where there is a lawful basis in compliance with the Nigerian Data Protection Act 2023, including but not limited to:

• Where you have explicitly provided consent for a specific purpose.
• Where processing such personal information is necessary for fulfilling our contractual obligations to you.
• Where processing such personal information is required by applicable laws or regulations.
• Where such personal information is necessary for our legitimate business interests, provided it does not override your rights and in furtherance of our legitimate interests in providing a secure and efficient user experience.
• Where such personal information is required for compliance with legal and regulatory obligations, including tax reporting and data protection laws.

Data Subject Rights Under the Nigerian Data Protection Act 2023

You have the right to:

• Access your personal data and request copies.
• Rectify inaccuracies in your personal data.
• Request deletion of your personal data (subject to legal and regulatory retention requirements).
• Restrict processing of your data under certain conditions.
• Object to processing based on legitimate interest or for direct marketing purposes.
• Withdraw consent at any time where processing is based on consent.
• Request data portability, allowing you to obtain and reuse your data across different services.
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if your rights are violated.

Information We Collect Directly from You

Tendar collects Information from you when you subscribe to our service. The type of Information that we collect from you depends on the service you require from Tendar.

We may also collect information you provide us including but not limited to information on web forms, account update information and correspondence with the Website support services team. Information obtained through voluntary submissions (e.g., responses to surveys, requests for information on Tendar’s Website or those of Tendar’s advertisers/marketing partners) and review of Website usage patterns survey responses, customer enquiries and other means may also be collected and used by us. Tendar will only collect information that is necessary for the provision of the product or service that you have subscribed to.

Information We Collect Automatically

Tendar may use cookies, web beacons, and other tracking technologies to collect information about you automatically as you use our Website. This includes information sent to us by your computer, mobile phone, or other electronic access devices.

The automatically collected information includes but is not limited to data about the pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad data, the dates and times of your use of the Website and standard web log data. We may combine this information with other information that we collect from you.

Tendar may engage in activities which involve the automated processing and/or profiling of information you provide us where (i) it is necessary for entering into or performance of a contract; (ii) it is authorized by law (which also provides safeguards for you); or (iii) it is the subject of explicit consent from you.

You hereby consent that in the circumstances not covered above Tendar can engage in activities which involve the automated processing and/or profiling of your information in respect of the services for which you provided the Personal Data.

How Tendar uses Information it Collects

We primarily use your Information to provide Services to you and to respond to your inquiries. We also may use your Information as follows:

• To communicate with you, including to respond to your comments or requests for information, to request feedback on our products and services, and to notify you about changes to the services you use.
• To help Tendar understand you, to tailor and enhance our product and service offerings, anticipate and resolve problems with any products or services supplied to you, create products or services that may meet your needs
• To provide access to restricted pages or contents of the Website
• To comply with legal and/or regulatory requirements and cooperate with regulators and law enforcement bodies.
• To send you marketing communications and advertising in line with your communications preferences and where permitted by applicable law about products, services and opportunities that we believe would be of interest to you, including products and services offered by third parties.
• To protect our rights, your rights, and the rights of others, and to meet our own high standards of business practice.

The services of third party may be employed to help us in certain areas, such as website hosting, marketing and market researching. In some cases that third party may receive your information. However, at all times we will endeavor to keep control and be responsible for the use of your information.

Each time you provide us with Information we aim to let you know how we intend to use it and ask you to give your consent to such use.

Tendar may assign its obligations and rights under this Policy to an Affiliate or a successor entity and your Information as well as the use and processing of such Information may be among the assets transferred by Tendar. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy.

Security and Protection

Information collected will be held securely and will only be kept for as long as is reasonably necessary for as long as you use the service or product that you are subscribed to, unless you have provided us with your consent to use the data for any additional purposes. We take the security of the information you provide very seriously, and we will take all appropriate technical, administrative and physical safeguards/measures using recognized security procedures and tools in accordance with good industry practice to protect your Information. We have reasonable security measures in place to protect against the loss, misuse and interception by third parties of the information under our control, but, to the extent allowed by law, Tendar assumes no liability for any damage you may suffer as a result of interception, alteration or misuse of information transmitted over the Internet. Whilst we use all reasonable endeavors to protect your security in the manner described above, we consider that it is only appropriate to advise users that data transmission over the Internet and the World Wide Web cannot be guaranteed as 100% secure.

Tendar obligations to retain your Information and your access to and control of such Information

Tendar keeps your Information in line with set periods calculated using the following applicable criteria:

• How long you have been a customer with us, the types of products or services we provide you, and when you will stop being our customer.
• After you have stopped being our customer, for how long it is reasonable for us to retain your records to show we have met the obligations we have to you and by law.
• Any time limits for making a claim.
• Any period for keeping your information which is set by law or recommended by the relevant regulators, professional bodies or associations, or is in line with best practice.
• The nature of any contract we have in place with you.
• The terms of any consent given by you.
• Any relevant proceedings that apply.
• Our legitimate interests as a business.

Tendar will retain your personal data only for as long as necessary to fulfill the purposes outlined in this notice or as required under applicable Nigerian laws and regulations. Where data retention is no longer necessary, we will securely delete or anonymize it in accordance with best practices

Access to and Control over Information

In respect of your Information with us you can do at any time the following by contacting us:

• If allowable, see what information we have about you, if any.
• Change/correct any information we have about you after providing the required documentation and if it is within your purview to change/correct.
• If allowable, and subject to the above points, have us delete any information we have about you.
• If allowable, request the purpose of the processing as well as the legal basis for processing.
• If allowable, request the categories of personal data collected, stored, and processed.
• If allowable, request the recipient(s) or categories of recipients to whom the data is/will be disclosed.
• Request the duration of data retention.
• Request details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing. Express any concerns about our use of your information.

Do We use cookies?

Yes. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies are features included in your browser and will store small amounts of data on your computer about your visit to the Website, in particular when you complete any form on the Website. However, a cookie does not provide us with any Information. Therefore, if you have not supplied us with any Information, you can still browse our site anonymously. This information is used only for administration of the site system and in the compilation of statistics used by Tendar. Cookies may be required to allow you to access and participate in certain areas of our Website. The majority of browsers will allow you to alter the settings used for cookies and to disable and enable them as you require.

Controlling your Information

We will not sell, distribute or lease your Information to third parties unless we have your permission or are required by law to do so.

Remedies for Violation of this Privacy Policy

Any person subject to this Privacy Policy who is found to be in breach of this privacy policy by:

• failure to implement safeguards required by the Nigeria Data Protection Regulation 2019 or any of the security measures provided in this Policy;
• failure to mitigate the damage once it has occurred; or
• failure to timely notify the affected individuals
  shall be liable, in addition to any other civil liabilities, to the penalties provided in the Nigerian Data Protection Regulation.

Correcting Your Information

Where you believe a correction is needed related to personal information that you have provided to us, you may send us an email at hello@tendar.co Once we receive and confirm your verifiable request, we will take those actions we deem necessary. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Contacting Tendar

Our customer contact is hello@tendar.co We shall endeavour to respond to enquiries/issues sent to/made to these service contact within 48 hours.

Governing Law and Jurisdiction

By accessing the services of Tendar on any platform, you agree to be governed by the laws of the Federal Republic of Nigeria and the Nigerian Data Protection Act 2023. The laws of the Federal Republic of Nigeria will govern all matters relating to this Privacy Policy and shall apply without regard to the principles of conflict of laws. You agree to submit to the exclusive jurisdiction and venue of the Courts in the Federal Republic of Nigeria.

Contact Tendar’s Data Protection Officer (DPO)

If you have any questions regarding this Privacy Policy or need further clarification about how we handle your personal data, we encourage you to contact our Data Protection Officer (DPO). Our DPO is dedicated to ensuring compliance with data protection regulations and addressing any concerns you may have about your data privacy rights.

For inquiries, requests, or to exercise your data subject rights, you may reach out to our DPO via email at dpo@tendar.co

Alternatively, for official correspondence or additional queries, you may contact our Data Protection Officer at the following address: 44, Ope-Ifa crescent, Anthony, Lagos.

We are committed to responding promptly to all privacy-related inquiries and ensuring that your concerns are addressed in accordance with applicable data protection laws.

Updates to This Privacy Policy

Tendar may update this Privacy Policy periodically to reflect changes in our business practices, regulatory requirements, or industry standards. Any updates will be posted on our website and, where significant changes occur, we will provide direct notifications via email or other communication channels. We encourage you to review this notice regularly to stay informed of how we protect your information and process your personal data. Where required by law, we will seek your renewed consent before implementing any substantial changes that affect your data rights. Continued use of our Services following any such changes signifies your acceptance of the revised Policy.

Last updated: April 04, 2025